Technology can be a wonderful tool that can be a beneficial to people of many ages. One of the challenges with technology is that people may not understand how to use it properly. In order to help people with their technology needs, there are a couple of items to keep in mind.
Recognize Unspoken Fears
People do not like to communicate what they may perceive as fears or weaknesses. For people who struggle with understanding a smart phone or a tablet, they may turn to certain emotions in order to mask how they truly feel. Some people may be extremely apologetic when they receive help with a computer problem. Other individuals may be very angry when a technician comes to help them understand a smart phone. Whatever the situation may be, it is good to keep in mind that people may be experiencing fears of helplessness and anxiety over being unable to figure out a device by themselves. Therefore, take the time to be understanding and graciously help them with their situation.
Stick to Basics
When it comes to helping someone else with technology, make sure to stick to the basics when it comes to addressing a technology problem. People can feel incredibly ridiculous when they do not have very much knowledge about a particular subject. While someone may wants answers to a computer problem, stick to the basics and state what is needed. This truth works well in other professions as well. If a maintenance professional is working on getting a dryer to work efficiently, he may state to the client that commercial dryer parts are needed in order for it to work efficiently. A basic answer can be all that someone wants. If an individual wants more information, feel free to give details.
It takes time to understand how someone else feels about technology. The fact remains that although technology continues to improve and provides people with goods and services, many will need help at some point. Fortunately, there are excellent businesses and individuals that can provide the expertise that is needed.
